Last updated: May 2025
This Privacy Policy describes how Equilibrium Business Solutions Pty Ltd (ABN available on request) ("Equilibrium", "we", "us", "our") collects, uses, holds and discloses personal information. We are committed to protecting the privacy of individuals we deal with and to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We may collect the following types of personal information:
We collect only the personal information that is reasonably necessary for the purposes described in this policy. We do not collect sensitive information (as defined in the Privacy Act) unless you provide it voluntarily and we have a lawful basis for handling it.
We collect personal information in the following ways:
We use personal information for the following purposes:
We will not use or disclose personal information for any purpose other than those described in this policy, except where you have consented, or where we are required or permitted by law to do so.
We do not sell, rent or trade personal information. We may disclose personal information to:
Some of our service providers may be located outside Australia. We take reasonable steps to ensure that overseas recipients handle personal information consistently with the Australian Privacy Principles.
Our website uses Google Analytics to collect information about how visitors use the site. Google Analytics collects information such as IP addresses, pages visited, time spent on pages and referring URLs. This information is aggregated and is not linked to personal identities.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.
Our website may also use cookies for functionality purposes. You can control cookie settings through your browser settings, though disabling cookies may affect some website functionality.
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information is stored on secure systems with access controls. Where personal information is no longer needed for the purposes for which it was collected and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.
You have the right to request access to personal information we hold about you and to request correction of that information if it is inaccurate, out of date, incomplete or misleading. To make such a request, please contact us using the details in Section 10. We will respond within a reasonable timeframe and in accordance with the Privacy Act.
If you have a complaint about how we have handled your personal information, please contact us using the details in Section 10. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
For any privacy-related inquiries, requests or complaints, please contact us through our contact form or by email at the address listed on our contact page.
We may update this Privacy Policy from time to time. The current version will always be available on this page. If we make material changes, we will update the "Last updated" date at the top of this policy.